ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
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SPDA
Single-premium deferred annuity (SPDA) is a kind of annuity contract. It is established by the owner by making a single-lump payment. The annuity p ...
Timber Investment Management Organization - TIMO
Investment management group regulating forestry and timber investments on behalf of institutional investors. Acting as a broker for their clients, ...
Okun Gap
This macroeconomic term explains the condition when an economy's potential gross domestic product (GDP) varies from its actual gross domestic p ...
BOB - Bolivian Boliviano
Currency abbreviation for the Bolivian boliviano, the official currency of Bolivia. Introduced in 1864, the currency is comprised of 100 centavos.< ...
Martin S. Feldstein
An accomplished economic professor and economist, President Emeritus of the National Bureau of Economic Research (NBER), and John Bates Clark Medal ...
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03:45 | Markit Services PMI | Apr | |
09:00 | Unemployment Change | Apr | |
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09:45 | PMI Composite | Apr | |
09:50 | PMI Services | Apr |