ABANDON RATE
This is the percentage of inbound calls from a customer who abandoned the call made to a service desk or a call center before he or she could even talk to an agent. To calculate, the number of abandoned calls is divided by the total inbound phone calls. The abandon rate is highly related to the time spent by the customers in waiting. It means that the longer the waiting time just to be able to speak to an agent, the abandon rate is likely to be higher.
POPULAR TERMS
Kijun Line
The middle point between the highest high price and lowest low price of a certain securit ...
Toppy
Slang term for a situation in which markets are reaching unstable peaks; hence a plunge can be expected. It is used when indexes are escalating but ...
New Zealand Dollar/U.S. Dollar
The abbreviation for the New Zealand dollar and U.S. dollar (NZD/USD) currency pair or cross. The currency pair tells the reader how many U.S. doll ...
Enterprise Resource Planning - ERP
Process in which a company administers and incorporates the significant parts of its business. It integrates areas such as planning, development, p ...
Retail Sales
An aggregated measure of the sales of retail goods over a stated time period, typically based on a data sampling that is extrapolated to model an e ...
POPULAR ARTICLE
SEE FOREX TUTORIAL
Retirement Planning: The Significance of Retirement
Previously, we went through the overview of retirement. In this article, we will now explore its significance, before discussing how to map out a s ...
Ethical Investing: Knowing Human Rights and Workers` Rights
Ethical investors want to know how corporations treat people, specifically their workers. They depend on the UN Universal Declaration of Human Righ ...
Buying a Home: Finding the Best House
Nothing can stop you from looking for the home of your dreams. Even though you have no agent, you can do your own diligence. Drive around neighborh ...
Digesting Financial Statements: Filing
Companies need to file several financial reports in different periods with the Securities and Exchange Commission.
14A Prox ...
Everything You Need To Know About Stock Trader Types
The perks and benefits of being a stock trader is one of the most coveted but first you must be a successful a stock trader. A lot of people go int ...
ECONOMIC CALENDAR
| Time | Country | Indices | Period |
|---|---|---|---|
| 05:03 | Trade Balance | Mar | |
| 06:30 | Industrial Production | Feb | |
| 06:30 | Industrial Production | Feb | |
| 08:30 | Producer & Import Prices | Mar | |
| 08:30 | Producer & Import Prices | Mar | |
| 14:30 | Wholesale Sales | Feb | |
| 14:30 | Wholesale Sales | Feb | |
| 00:00 | FOMC Member Patrick T. Harker Speaks | ||
| 00:00 | FOMC Member Patrick T. Harker Speaks |
